Intercom Cookies: List With Purpose and Retention

Cookies Intercom Sets on Your Site

The Intercom Messenger sets 3 cookies on your domain, intercom-id-<app-id>, intercom-session-<app-id>, and intercom-device-id-<app-id>, where <app-id> is your workspace ID.

Scripts, Pixels, and Endpoints Intercom Loads

Intercom loads 1 known script, pixel, or data endpoint. Each row gives the host to look for in the Network tab of Chrome DevTools or in a cookie scanner report.

Does Intercom Need Consent?

Yes, the Intercom cookies need consent in the EU and the UK, and need no prior opt-in in California. The table gives the rule for each law, taken from the page of the intercom-id-<app-id> cookie.

The consent table describes what each law requires and is not legal advice. Whether a law applies to your site depends on where your visitors are, where your business is based, and how you set up Intercom, such as the session duration of the Messenger and the disabled setting.

Read the reason for each answer in the consent rules for the intercom-id-<app-id> cookie.

How to Add Intercom to a Consent Banner

Add Intercom to a consent banner by holding back the Intercom Messenger code until the visitor accepts functionality cookies. Both TermsFeed products block Intercom in the Functionality category.

<script type="text/plain" data-cookie-consent="functionality">
  window.intercomSettings = { api_base: "https://api-iam.intercom.io", app_id: "YOUR_APP_ID" };
</script>
<script type="text/plain" data-cookie-consent="functionality">
  (function(){var w=window;var ic=w.Intercom;if(typeof ic==="function"){ic('reattach_activator');ic('update',w.intercomSettings);}else{var d=document;var i=function(){i.c(arguments);};i.q=[];i.c=function(args){i.q.push(args);};w.Intercom=i;var l=function(){var s=d.createElement('script');s.type='text/javascript';s.async=true;s.src='https://widget.intercom.io/widget/' + w.intercomSettings.app_id;var x=d.getElementsByTagName('script')[0];x.parentNode.insertBefore(s,x);};if(document.readyState==='complete'){l();}else if(w.attachEvent){w.attachEvent('onload',l);}else{w.addEventListener('load',l,false);}}})();
</script>

Follow every step, the vendor settings, and the check in Chrome DevTools in how to block the intercom-id-<app-id> cookie.

Who Runs Intercom

Intercom, Inc. runs Intercom from the United States, and Intercom R&D Unlimited Company, an Irish company, contracts with customers outside the United States and Brazil. The Intercom Messenger adds live chat and support conversations to your site and loads from widget.intercom.io.

Read how Intercom, Inc. handles the data in the Intercom privacy policy, and sign the Intercom Data Processing Agreement before you collect data from visitors in the EU or the UK. Both documents appear in the sources at the end of this page.

Intercom Cookie FAQs

Does Intercom need consent?

Yes, the Intercom cookies need consent in the EU and the UK, and need no prior opt-in in California. Firstly, the ePrivacy Directive requires consent before a site sets the functionality cookies of Intercom. Secondly, the UK PECR requires consent before a site sets the functionality cookies of Intercom. Thirdly, the CCPA sets no general opt-in requirement for the functionality cookies of Intercom, and the table gives the opt-out right of visitors. The consent section of this page gives the table for each law.

How long do Intercom cookies last?

The cookies of Intercom last from 7 days to 270 days (9 months). The intercom-session-<app-id> cookie lasts the shortest time, and the intercom-device-id-<app-id> cookie lasts longest. The retention column of the cookie list gives the lifetime of each cookie.

How do I block Intercom cookies?

Block the Intercom cookies by holding back the Intercom Messenger code until the visitor accepts functionality cookies. Tag the Intercom Messenger code with data-cookie-consent="functionality" in TermsFeed Free Cookie Consent, or add Intercom as a vendor in TermsFeed Privacy Consent. The page of the intercom-id-<app-id> cookie gives the full steps and the settings of Intercom.